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Troubleshooting network problems in Windows

If y'all tin't become email, browse the web, or stream music, chances are you lot're not continued to your network and tin can't get onto the internet. To set up the trouble, here are some things you tin endeavour.

Things to attempt first

Attempt these things start to help you fix or narrow downwards the connectedness trouble.

• Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and brand sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, brand sureAeroplane manner is turned off.

• Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the listing of networks. If it does, select the Wi-Fi network, and they try to connect to it. If information technology saysConnected underneath the network name, selectDisconnect, wait a moment, and then selectConnect again.

• Try connecting to a network on a unlike frequency band. Many consumer Wi-Fi routers broadcast at two unlike network frequency bands: 2.4 GHz and 5 GHz. These will announced as split networks in the list of available Wi-Fi networks. If your listing of available Wi-Fi networks includes both a ii.4 GHz network and a five GHz network, try connecting to the other network. To larn more than about the differences between 2.4 GHz networks and v GHz networks, cheque out Wi-Fi issues and your home layout.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light normally shows when it'south on.)

• Run the Network troubleshooter. The Network troubleshooter tin can help diagnose and gear up common connexion problems.

To run the Network troubleshooter

1. Select theGet-go push, then type settings. SelectSettings>System > Troubleshoot > Other troubleshooters.

2. NetherOther, selectNetwork Adapter > Run.

3. Follow the steps in the troubleshooter and see if that fixes the trouble.

• Restart your modem and wireless router. This helps create a new connection to your internet access provider (Isp).

  When you exercise this, everyone that is connected to your Wi-Fi network volition be temporarily disconnected. The steps yous take to restart your modem and router tin can vary, but here are the general steps.

Note:If you have a cable modem/Wi-Fi router philharmonic device, you just need to follow the steps for the single device.

1. Unplug the ability cable for the router from the power source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a fill-in battery. If you unplug the modem and lights stay on, remove the battery from the modem.

3. Await at least 30 seconds or and so.

   If you had to remove the battery from the modem, put it back in.

4. Plug the modem dorsum into the ability source. The lights on the modem will blink. Wait for them to stop blinking.

5. Plug your router back into the power source.

   Expect a few minutes for the modem and router to fully power on. You can usually tell when they're set by looking at the condition lights on the two devices.

6. On your PC, attempt to connect again.

Connection problems can be due to a multifariousness of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Endeavour the post-obit steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you lot can't connect to some other website, go to the adjacent step.

2. On some other laptop or phone, try to connect to the same network. If you tin connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If y'all tin't connect to the network on whatsoever device, go on to the next step.

3. Check to see if there is a problem with the connection to your Wi-Fi router. Practice this by using a ping exam.

   1. Select Search on the taskbar, typeCommand prompt. TheCommand Prompt button will appear. To the right of information technology, selectRun as administrator >Yes.

   2. At the command prompt, typeipconfig, and then selectEnter. Await for the name of your Wi-Fi network within the results, then observe the IP address listed next toDefault gateway for that Wi-Fi network.  Write downward that accost if you demand to.For example:  192.168.1.ane

   3. At the prompt, typeping <DefaultGateway> and then selectEnter.For example, blazonping 192.168.1.1 and selectEnter. The results should be something like this:

• Respond from 192.168.i.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.one: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you run across results like this and are getting a reply, and so y'all have a connection to your Wi-Fi router, and then there might be a problem with your modem or ISP. Contact your Isp or check online on another device (if yous tin can) to see if there's a service outage.

If the results of the ping examination indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable (if you can). If you can connect to the internet using an Ethernet cable, it confirms the connectedness trouble is due to the Wi-Fi router. Make sure you've installed the latest firmware and meet the documentation for your router.

Run network commands

Endeavor running these network commands to manually reset the TCP/IP stack, release and renew the IP accost, and affluent and reset the DNS client resolver cache:

1. Select Search on the taskbar, typeCommand prompt. TheCommand Prompt push button will appear. To the right of it, selectRun every bit administrator>Yes.

2. At the command prompt, run the following commands in the listed order, and so check to see if that fixes your connexion trouble:

   • Blazonnetsh winsock reset and select Enter.

   • Typenetsh int ip reset and selectEnter.

   • Typeipconfig /release and selectEnter.

   • Blazonipconfig /renew and selectEnter.

   • Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, endeavour to uninstall the network adapter driver, and then restart your figurer. Windows will automatically install the latest commuter. Consider this approach if your network connection stopped working properly after a contempo update.

Before uninstalling, make certain yous take drivers bachelor as a fill-in. Visit the PC manufacturer'south website and download the latest network adapter commuter from there. If your PC can't connect to the internet, y'all'll demand to download a driver on a different PC and save it to a USB flash drive so you tin install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

1. Select Search on the taskbar, typeDevice Manager, and then selectDevice Director from the list of results.

2. AggrandizeNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, press and hold (or right-click), and then selectUninstall device > theAttempt to remove the driver for this device check box >Uninstall.

4. After uninstalling the driver, select theOffsetpush button >Power  >Restart.

After your PC restarts, Windows will automatically wait for and install the network adapter commuter. Cheque to see if that fixes your connection problem. If Windows doesn't automatically install a driver, effort to install the backup commuter you saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If y'all lost your network connection immediately later on upgrading to or updating Windows xi, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, endeavor temporarily uninstalling the contempo Windows Update:

1. Select theKickoff  button, then enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.

2. Select the nigh recent update, then selectUninstall.

If uninstalling the most contempo update restores your network connection, check to encounter if an updated driver is available:

1. Select Search on the taskbar, typeDevice Managing director, and then selectDevice Manager from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or correct-click), then selectUpdate driver > Search automatically for updated driver software, and and so follow the instructions.

4. After installing the updated commuter, select theStartbutton >Ability> Restart if yous're asked to restart, and run across if that fixes the connexion issue.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter commuter from in that location. You'll demand to know the PC manufacturer and model name or number.

Do 1 of the post-obit:

• If you couldn't download and install a newer network adapter commuter, hide the update that's causing yous to lose your network connection. To acquire how to hide updates, meet Hide Windows Updates or driver updates.

• If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theStart push button, and then enter settings. SelectSettings>Windows Update > Check for updates.

Employ network reset

Using network reset should be the last stride you try. Consider using it if the steps to a higher place don't aid to get you connected.

This can assist solve connection problems yous might have after upgrading from Windows x to Windows 11. It can also help to ready the trouble where you tin connect to the internet, but can't connect to shared network drives. Network reset removes whatever network adapters you have installed and the settings for them. Afterward your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

1. Select theStart push, and then enter settings. SelectSettings>Network & cyberspace  >Avant-garde network settings > Network reset.
   Open Network & Net Status settings

2. On theNetwork reset screen, selectReset now >Yes to ostend.

Await for your PC to restart, and see if that fixes the problem.

Notes:

• After using network reset, you might demand to reinstall and prepare other networking software you might be using, such as VPN client software or virtual switches from Hyper‑5 (if you're using that or other network virtualization software).

• Network reset might set up each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which tin can help make your PC more secure. However, if your PC is used for file or printer sharing, you'll need to make your PC discoverable again by setting it to use a private network profile. To do this, select theStart button, and so enter settings. SelectSettings>Network & internet >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connection you desire to change. UnderNetwork profile type, selectPrivate.

Cheque your Wi-Fi settings

Wi-Fi adapter manufacturers might have unlike advanced settings y'all tin can alter based on your network surround or connexion preferences.

Check the Wireless Way setting for your network adapter and brand sure information technology matches the capabilities of the network you're trying to connect to. If it doesn't match, you won't be able to connect, and the network might not appear in the list of available networks. The Wireless Mode volition ofttimes be gear up to Machine or something similar past default, which enables connexion for every kind of network that'due south supported.

To notice the wireless fashion setting

1. In Device Manager, selectNetwork adapters, and so double-click the network adapter name.

2. Select theAdvanced tab and expect for aWireless Style setting. Brand sure it's fix to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi contour to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network proper name (SSID), and so on. If yous can't connect to a Wi-Fi network that you could connect to earlier, it's possible that the network settings might have changed or the profile is corrupted.

To set this, remove (or "forget") the network connection, then reconnect to the network. When yous forget a network connectedness, it removes the Wi-Fi network contour from your PC.

To forget a network

1. Select theKickoff button, then enter settings. SelectSettings>Network & internet.

2. SelectWi-Fi, and so selectManage known networks.

3. Select the network you want to forget, then selectForget.

Subsequently, select the Wi-Fi icon on the taskbar and effort to reconnect to the network to renew the network connectedness.

Check your home layout

Your Wi-Fi network might be affected by the network's frequency band, channel congestion, and/or signal strength.  For more info, come across Wi-Fi issues and your domicile layout.

Check for additional symptoms for the "No net connection" icon.

There may exist additional troubleshooting steps you can try, depending on which symptoms yous're having. To view these steps, cheque out Wi-Fi connection icons and what they mean.

Related topics

• Setting upwardly a wireless network

• How to find your wireless network countersign

• Clarify the wireless network written report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or private in Windows

Things to try kickoff

Try these things first to help you fix or narrow down the connectedness problem.

• Brand sure Wi‑Fi is turned on. Select the "No internet connexion" icon on the correct side of the taskbar, and make certain Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.

  

• Subsequently, meet if a Wi-Fi network you recognize and trust appears in the listing of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network proper name, select Disconnect, await a moment, and then select Connect again.

• Attempt connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two dissimilar network frequency bands:  2.4 GHz and five GHz. These will appear as carve up networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a v GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi bug and your home layout.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

• Run the Network troubleshooter. The Network troubleshooter tin can help diagnose and set up common connexion problems.

To run the Network troubleshooter

1. Select the Start push button >Settings > Network & Internet > Status.
   Open Network & Net Status settings

2. Under Change your network settings, select Network troubleshooter.

3. Follow the steps in the troubleshooter, and see if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connectedness to your cyberspace service provider (ISP).

  
  When you do this, everyone that is connected to your Wi-Fi network volition be temporarily asunder. The steps you take to restart your modem and router can vary, but hither are the general steps. (Note: If you lot take a cable modem/Wi-Fi router combo device, you simply need to follow the steps for the single device.)

  1. Unplug the ability cable for the router from the power source.

  2. Unplug the power cable for the modem from the power source.

     Some modems take a backup battery. If you unplug the modem and lights stay on, remove the bombardment from the modem.

  3. Wait at least 30 seconds or and then.

     If you had to remove the battery from the modem, put it back in.

  4. Plug the modem dorsum into the power source. The lights on the modem will blink. Wait for them to end blinking.

  5. Plug your router back into the power source.

     Wait a few minutes for the modem and router to fully power on. Yous can usually tell when they're ready by looking at the status lights on the 2 devices.

  6. On your PC, try to connect once again.

Connection problems tin can exist due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Cyberspace Service Provider (ISP). Try the post-obit steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the correct side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you lot can't connect to another website, go to the adjacent step.

2. On another laptop or phone, try to connect to the same network. If you tin can connect, the source of the trouble is likely due to your device—go to the department Network troubleshooting on your device. If you can't connect to the network on whatsoever device, continue to the side by side step.

3. Check to see if in that location is a problem with the connection to your Wi-Fi router.  Practise this by using a ping examination.

   1. In the search box on the taskbar, type Command prompt. The Command Prompt push volition appear. To the right of it, select Run equally administrator > Yep.

   2. At the control prompt, type ipconfig, and then select Enter. Expect for the name of your Wi-Fi network within the results, and then notice the IP address listed adjacent to Default gateway for that Wi-Fi network.  Write down that address if y'all need to. For case:  192.168.1.one

   3. At the prompt, type ping <DefaultGateway> and and so select Enter. For example, blazon ping 192.168.one.i and select Enter. The results should be something like this:

• Respond from 192.168.1.i: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.one: bytes=32 time=5ms TTL=64

• Reply from 192.168.i.ane: bytes=32 fourth dimension=5ms TTL=64

• Respond from 192.168.one.one: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Judge circular trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If you encounter results like this and are getting a reply, so you lot have a connectedness to your Wi-Fi router, then in that location might be a problem with your modem or Internet service provider. Contact your Isp or cheque online on some other device (if you can) to see if there's a service outage.

If the results of the ping examination indicate that y'all are not getting a reply from the router, effort connecting your PC directly to your modem by using an Ethernet cable (if you can). If you can connect to the internet using an Ethernet cable, information technology confirms the connection problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver enshroud:

1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run every bit administrator > Yes.

2. At the command prompt, run the following commands in the listed social club, and then check to see if that fixes your connection problem:

   • Type netsh winsock reset and select Enter.

   • Type netsh int ip reset and select Enter.

   • Type ipconfig /release and select Enter.

   • Type ipconfig /renew and select Enter.

   • Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, endeavour to uninstall the network adapter driver, and then restart your reckoner. Windows volition automatically install the latest driver. Consider this approach if your network connection stopped working properly subsequently a contempo update.

Earlier uninstalling, brand certain you have drivers available every bit a backup. Visit the PC manufacturer'south website and download the latest network adapter driver from there. If your PC can't connect to the net, you'll need to download a driver on a different PC and save it to a USB wink drive so you can install the commuter on your PC. You'll need to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager, and and so select Device Manager from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, printing and hold (or right-click), and and then selectUninstall device > theEndeavour to remove the driver software for this device check box >Uninstall.

4. After uninstalling the driver, select the Start button > Power > Restart.

   Later on your PC restarts, Windows volition automatically look for and install the network adapter commuter. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

Bank check if your network adapter is compatible with the latest Windows Update

If yous lost your network connection immediately after upgrading or updating Windows ten, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To cheque, endeavour temporarily uninstalling the recent Windows Update:

1. Select the Get-go button, so select Settings  > Update & Security > Windows Update > View update history > Uninstall updates.

2. Select the about recent update, and then select Uninstall.

If uninstalling the nearly recent update restores your network connexion, bank check to see if an updated driver is available:

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, select Update driver > Search automatically for updated driver software, and so follow the instructions.

4. After installing the updated driver, select the Start push > Power > Restart if you're asked to restart, and run across if that fixes the connexion upshot.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. Y'all'll need to know the PC manufacturer and model name or number.

Practise one of the following:

• If y'all couldn't download and install a newer network adapter commuter, hide the update that's causing y'all to lose your network connection. To learn how to hide updates, see Hide Windows Updates or commuter updates.

• If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To practise this, select the Starting time button, and then select Settings  > Update & Security > Windows Update > Check for updates.

Utilize network reset

Using network reset should be the last step you try. Consider using it if the steps above don't assistance to get y'all connected.

This tin help solve connection issues you might have after upgrading from a previous version of Windows to Windows x. It tin also help to fix the trouble where you can connect to the internet, only can't connect to shared network drives. Network reset removes any network adapters you take installed and the settings for them. Later your PC restarts, any network adapters are reinstalled, and the settings for them are set up to the defaults.

Note:To use network reset, your PC must be running Windows 10 Version 1607 or later. To see which version of Windows x your device is currently running, select the Start push, so select Settings > Organization > Nearly.

1. Select the Start button, and so select Settings  > Network & Net > Condition > Network reset.
   Open Network & Internet Condition settings

2. On the Network reset screen, select Reset now > Yes to confirm.

   Wait for your PC to restart, and see if that fixes the problem.

Notes:

• After using network reset, y'all might need to reinstall and fix other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

• Network reset might set each one of your known network connections to a public network contour. In a public network contour, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. Withal, if your PC is used for file or printer sharing, you'll need to make your PC discoverable once more by setting it to use a private network profile. To do this, select the Start button, and so select Settings > Network & Cyberspace > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection you desire to change > Properties. Under Network contour, selectPrivate.

Cheque your Wi-Fi settings

Wi-Fi adapter manufacturers might have different avant-garde settings you tin can change based on your network surround or connection preferences.

Check the Wireless Manner setting for your network adapter and make sure it matches the capabilities of the network you're trying to connect to. If it doesn't friction match, yous won't be able to connect, and the network might not announced in the list of bachelor networks. The Wireless Mode will often be set to Auto or something similar by default, which enables connection for every kind of network that'due south supported.

To find the wireless manner setting

1. In Device Director, select Network adapters, and then double-click the network adapter proper name.

2. Select the Avant-garde tab and wait for a Wireless Fashion setting. Make sure it's set to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to salvage the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, central, network proper noun (SSID), and and then on. If y'all can't connect to a Wi-Fi network that you could connect to earlier, it's possible that the network settings might accept changed or the profile is corrupted.

To fix this, remove (or "forget") the network connection, and so reconnect to the network. When you forget a network connection, information technology removes the Wi-Fi network profile from your PC.

To forget a network

1. Select the Wi-Fi network  icon on the right side of the taskbar, then select Network & Net settings.

2. Select Wi-Fi , so select Manage known networks.

3. Select the network you desire to forget, then select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection.

Check your home layout

Your Wi-Fi network might be affected by the network'due south frequency band, channel congestion, and/or signal strength.  For more than info, run across Wi-Fi problems and your abode layout.

Cheque for additional symptoms for the "No cyberspace connection" icon

There may be boosted troubleshooting steps you can attempt, depending on which symptoms you're having. To view these steps, cheque out Wi-Fi connectedness icons and what they mean.

Related topics

• Setting upward a wireless network

• How to discover your wireless network password

• Clarify the wireless network report

• Wi-Fi tools and apps

• Brand a Wi-Fi network public or private in Windows 10

• Make certain Wi-Fi is turned on.

  1. Swipe in from the right edge of the screen, selectSettings, and so select theNetwork icon.

  2. Turn onWi-Fi.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when information technology's on.)

• Make sure your PC isn't in airplane mode.

  1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.

  2. Turn offAirplane style.

• Move closer to the router or access point if yous can.

• If you don't see the network name at all, the router or access point might not be ready to broadcast the network name. In this case, yous'll need to connect to it manually.

  1. Swipe in from the right edge of the screen, and then selectSettings.

  2. Select theNetwork icon, so selectSubconscious network.

  3. Type the network name and selectNext.

  4. Type the countersign and selectNext.

  5. Follow any additional instructions to go connected.

• The network will be added to your listing of networks and volition be bachelor to connect to when your reckoner is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network by selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and so type the network information. The network will be added to your list of networks and volition exist bachelor to connect to in the futurity when your calculator is in range of the network..

Permit Windows try to help you fix the problem. Endeavour running the Network troubleshooter to encounter if it can diagnose and fix the problem.

Select theGet-go button, start typingNetwork bug, and then selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned above) can help diagnose and fix mutual connexion problems. Later using that, effort running the network commands below because the combination of doing these 2 things can assistance yous get connected.

If your problem isn't stock-still subsequently running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver cache.

Hither'due south how to run networking commands in a command prompt:

1. Select the Showtime  button, kickoff typing cmd, right-click Control Prompt in the listing, select Run as Ambassador, and so select Yes.

2. At the command prompt, run the following commands in the listed order then check to see if that fixes your connection problem:

   • Type netsh winsock reset and press Enter.

   • Type netsh int ip reset and printing Enter.

   • Blazon ipconfig /release and press Enter.

   • Type ipconfig /renew and press Enter.

   • Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Isp (Internet service provider). When you practise this, everyone that is connected to your Wi-Fi network will exist temporarily disconnected.

The steps y'all take to restart your modem and router can vary, simply here are the general steps:

1. Unplug the power cable for the router from the power source.

2. Unplug the ability cable for the modem from the power source.

   Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the bombardment from the modem.

3. Wait at to the lowest degree 30 seconds or so.

   If you had to remove the battery from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully power on. You lot tin can usually tell when they're fix past looking at the status lights on the two devices.

6. On your PC, try to connect again.

Brand sure it's non a problem with your cablevision modem or Cyberspace service provider (Internet access provider). If it is, contact your Internet access provider.

1. Select the Starting time  button, kickoff typing cmd, right-click Command Prompt in the list, select Run every bit Administrator, and then select Yes.

2. At the control prompt, type ipconfig.

   Look for the IP address listed adjacent to Default gateway. Write down that accost if you demand to. For example, 192.168.1.1.

3. At the prompt, blazon ping <Default gateway> and press Enter. For example, type ping 192.168.1.i and press Enter.

   The result should be something similar this:

   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Answer from 192.168.1.ane: bytes=32 time=5ms TTL=64
   Reply from 192.168.one.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.i: bytes=32 fourth dimension=5ms TTL=64
   Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Judge round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and you see results similar to the results above, merely yous can't connect to the Internet on your PC, there may be a trouble with your modem or Internet service provider (Internet access provider).

If you're nevertheless having trouble connecting to a network, it might be related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically detect and fix some problems. This troubleshooter volition disable and re-enable the adapter, and effort some other mutual repairs.

  Select the Start  button, start typing Troubleshooting, and then select Troubleshooting in the list. Select View all>Network Adapter.

• Update the network adapter driver. An outdated or incompatible network adapter driver can cause connectedness problems. Check to see if an updated driver is bachelor.

  1. Select the Starting time  button, start typing Device Manager, and and so select information technology in the listing.

  2. In Device Managing director, selectNetwork adapters, correct-click your adapter, and and then select Properties.

  3. Select the Driver tab, and so select Update Commuter.

  4. Select Search automatically for updated driver software.

If Windows tin can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter commuter from there. If your PC can't connect to the Internet, you'll demand to download a driver on a dissimilar PC and save it to a USB flash drive so yous can install the driver on your PC. You lot'll need to know the PC manufacturer and model name or number.

Here are some things to check and effort with your router if yous're at home and having problem getting connected.

• If yous don't see the network name, sign in to your router and check to see if information technology'southward set to circulate the network name.

  1. Connect your PC to your router using an Ethernet cablevision.

  2. Open your web browser and type the IP address for your wireless router. (For example, 192.168.ane.1 or 172.16.0.0—bank check the documentation for your router to find the default IP address.)

  3. Sign in with your user name and countersign, and then make certain an selection labeled Enable SSID Circulate, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.

• Bank check to see if your Wi-Fi network uses Media Admission Control (MAC) address filtering for security. If it does, you'll need to add the MAC accost for your PC to the access list on your router earlier you can connect.

  1. Select the Start button. Start typing cmdand right-click Command Prompt in the list. Select Run equally Ambassador, and and then select Yes.

  2. At the command prompt, type ipconfig /all.

     Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address you'll need to add to the access list on your router.

  To add the MAC address to the admission list on your router:

  1. Open up your web browser and type the IP address for your wireless router. (For example, 192.168.1.ane or 172.16.0.0—bank check the documentation for your router to detect the default IP address.)

  2. Sign in with your user name and password, and so wait for a setting that says MAC Address Filter or something similar.

  3. Add the MAC accost you lot wrote down for your PC to the access list and save your changes.

  On your PC, effort to connect to the Wi-Fi network again.

• Make sure Wi-Fi is turned on.

  1. On a laptop, open Windows Mobility Middle by selecting the Commencement push button and and so selectingControl Panel>Mobile PC>Windows Mobility Center.

  2. Wait in theWireless Networksection. If Wi-Fi is on, the push should sayPlow wireless off.

• Make sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light normally shows when information technology's on.)

• Check and make sure your PC isn't in airplane fashion.

• Move closer to the router or access point if you can.

• If y'all don't see the network proper name at all, the router or access point might non be set to broadcast the network name. In this case, you'll need to connect to information technology manually.

  1. Open Manage Wireless Networks past selecting theGet-go button, and then selectingControl Panel. In the search box, typewireless and so selectManage wireless networks.

  2. SelectAdd, and so selectManually create a network contour.

  3. Type the network information.

  4. If you desire Windows to automatically connect when the network is in range, select theStart this connectedness automatically bank check box.

  5. Select theConnect even if the network is not dissemination cheque box, selectNext, and so selectClose.

• The network will be added to your list of networks and will exist available to connect to when your reckoner is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network by selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and then type the network information. The network will be added to your listing of networks and will exist bachelor to connect to in the futurity when your computer is in range of the network..

Permit Windows try to assist you fix the trouble. Effort running the Network troubleshooter to see if information technology can diagnose and fix the trouble.

Open the Network troubleshooter by correct-clicking the network icon in the notification surface area and then selectingTroubleshoot bug.

The Network Troubleshooter (mentioned above) can aid diagnose and ready common connection problems. After using that, try running the network commands below because the combination of doing these two things can aid you go continued.

If your problem isn't stock-still after running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Affluent and reset the DNS client resolver cache.

Here'south how to run networking commands in a command prompt:

1. Select theStart button . Blazon cmd in the search box, right-click cmd in the list, select Run as ambassador, and and then select Aye.

2. At the command prompt, run the post-obit commands in the listed order and so check to see if that fixes your connectedness trouble:

   • Type netsh winsock reset and press Enter.

   • Type netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Type ipconfig /renew and press Enter.

   • Blazon ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet service provider (Internet service provider). When you practise this, anybody that is connected to your Wi-Fi network volition be temporarily asunder.

The steps you accept to restart your modem and router can vary, but here are the general steps:

1. Unplug the power cablevision for the router from the power source.

2. Unplug the ability cable for the modem from the ability source.

   Some modems have a fill-in battery. So if yous unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least 30 seconds or so.

   If yous had to remove the battery from the modem, put it back in.

4. Plug the modem back into the ability source. The lights on the modem will blink. Wait for them to terminate blinking.

5. Plug your router dorsum into the power source.

   Expect a few minutes for the modem and router to fully ability on. You can unremarkably tell when they're ready past looking at the condition lights on the two devices.

6. On your PC, endeavour to connect again.

Make sure it'southward not a problem with your cable modem or Internet service provider (ISP). If information technology is, contact your ISP.

1. Select the Outset push button . Blazon cmd in the search box, right-click cmd in the list, select Run equally ambassador, and then select Yes.

2. At the control prompt, type ipconfig.

   Look for the IP accost listed side by side to Default gateway. Write downwardly that address if you need to. For case, 192.168.one.1.

3. At the prompt, type ping <Default gateway> and press Enter. For instance, type ping 192.168.i.ane and press Enter.

   The result should be something similar this:

   Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
   Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
   Ping statistics for 192.168.one.1: Packets: Sent = iv, Received = 4, Lost = 0 (0% loss), Estimate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and yous see results similar to the results in a higher place, just you can't connect to the Internet on your PC, at that place may be a problem with your modem or Internet service provider (Internet access provider).

If yous're still having trouble connecting to a network, it might be related to your network adapter.

• Endeavor using the Network Adapter troubleshooter to automatically find and fix some problems. This troubleshooter volition disable and re-enable the adapter, and try some other common repairs.

  Open the Network Adapter troubleshooter by selecting the Start push and so selecting Control Panel. In the search box, type troubleshooter and and so select Troubleshooting>View all >Network Adapter.

• Update the network adapter driver. An outdated or incompatible network adapter commuter can cause connectedness bug. Check to see if an updated driver is bachelor.

  1. Open Device Manager past selecting the Start button , selecting Control Console, selecting Organization and Security, so, under System, selecting Device Director . If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. In Device Manager, selectNetwork adapters, right-click your adapter, and so select Backdrop.

  3. Select the Driver tab, and then select Update Commuter.

  4. Select Search automatically for updated driver software.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter commuter from there. If your PC can't connect to the Internet, you lot'll need to download a driver on a different PC and save it to a USB flash drive so yous can install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

Hither are some things to check and endeavour with your router if y'all're at domicile and having trouble getting connected.

• If you don't see the network name, sign in to your router and cheque to see if it'south set to broadcast the network proper name.

  1. Connect your PC to your router using an Ethernet cable.

  2. Open your web browser and type the IP address for your wireless router. (For instance, 192.168.1.1 or 172.16.0.0—bank check the documentation for your router to notice the default IP address.)

  3. Sign in with your user name and password, then brand sure an selection labeled Enable SSID Broadcast, Wireless SSID broadcast, or something like is turned on. This setting is often on a Wireless Settings page.

• Check to meet if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, y'all'll need to add the MAC address for your PC to the access list on your router before you tin connect.

  1. Select the Start push button. Type cmd in the search box and correct-click cmd in the list. Select Run as administrator, and so select Yes.

  2. At the command prompt, blazon ipconfig /all.

     Write down the accost that appears adjacent toPhysical Address for your wireless network adapter. This is the address you'll need to add to the admission list on your router.

  To add the MAC address to the admission list on your router:

  1. Open your web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—bank check the documentation for your router to detect the default IP address.)

  2. Sign in with your user name and countersign, then expect for a setting that says MAC Address Filter or something like.

  3. Add the MAC address you lot wrote downwardly for your PC to the admission list and save your changes.

  On your PC, try to connect to the Wi-Fi network once again.

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Source: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

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